Terms of Service

Last Updated: January 15, 2024

These Terms of Service govern your use of UltraGlobal Licensing's consulting services. By engaging our services, you agree to these terms. Read carefully before proceeding.

Service Scope

UltraGlobal Licensing provides regulatory consulting and licensing facilitation services for gaming operators. We act as intermediaries between clients and gaming authorities. We don't guarantee license approval - that's up to regulators. What we do guarantee: accurate documentation, timely submissions, and expert guidance throughout the process.

Our services include:

  • Jurisdiction analysis and recommendations
  • License application preparation and submission
  • Compliance framework setup
  • Ongoing regulatory support
  • Multi-jurisdictional coordination

Client Obligations

You're responsible for providing accurate, complete information. Misleading or incomplete data delays applications and increases costs. You'll also need to:

  • Respond to regulatory inquiries promptly
  • Maintain compliance with all applicable gaming laws
  • Pay all government fees and taxes directly to authorities
  • Notify us immediately of any material business changes

Fees and Payment Terms

Our fee structure is transparent. No hidden charges. Consulting fees are separate from government licensing fees, which you pay directly to regulators. Payment terms:

  • Initial consultation: Free (30 minutes)
  • Project retainer: Due upon contract signing
  • Milestone payments: As outlined in your service agreement
  • Government fees: Your responsibility, paid directly to authorities

Late payments incur a 1.5% monthly interest charge. We reserve the right to pause services for accounts over 30 days overdue.

Confidentiality

We treat your business information as confidential. Period. We don't share client data with third parties except when legally required or with your explicit consent. This protection extends to:

  • Business strategies and financial data
  • Ownership structures and beneficial owners
  • Application materials and supporting documentation
  • Compliance reports and internal assessments

Limitation of Liability

Our liability is limited to the fees you've paid for services. We're not responsible for regulatory decisions, application rejections, or delays caused by gaming authorities. We also can't control changes in gaming laws or unexpected regulatory requirements.

Termination

Either party can terminate services with 30 days written notice. You're responsible for fees incurred up to the termination date. If you terminate mid-application, we'll provide all work completed to that point.

Governing Law

These terms are governed by Malta law. Any disputes will be resolved through arbitration in Malta under UNCITRAL rules.

Changes to Terms

We may update these terms periodically. Material changes require your acceptance to continue services. Check this page regularly for updates.

Questions? Contact our legal team at [email protected]