Privacy Policy

Last updated: January 2025

Look, privacy policies are usually a wall of legalese nobody reads. We're keeping this one simple. Here's exactly what we do with your data - and what we don't.

What Information We Collect

When you reach out for a consultation or use our services, we collect:

  • Contact details: Name, email, phone number, company name
  • Business information: Your licensing needs, target jurisdictions, current regulatory status
  • Technical data: IP address, browser type, pages visited (standard stuff for any website)
  • Communication records: Emails, call notes, consultation transcripts

We don't collect payment card data directly. All transactions go through encrypted third-party processors.

How We Use Your Information

Your data serves specific purposes:

  • Providing licensing consultation and regulatory guidance
  • Processing license applications on your behalf
  • Communicating updates about your cases
  • Sending relevant regulatory updates (only if you opt in)
  • Improving our service quality through analytics

We're B2B consultants, not marketers. You won't get spammed with irrelevant newsletters.

Who We Share Data With

We share your information only when necessary:

  • Gaming authorities: When submitting license applications (obviously)
  • Legal partners: Lawyers who help with jurisdiction-specific compliance
  • Service providers: Cloud hosting, email systems, CRM platforms (all GDPR-compliant)
  • Legal requirements: If compelled by court orders or regulatory investigations

We never sell your data. Period. That's not our business model.

Data Security

Gaming licensing involves sensitive business information. We take security seriously:

  • 256-bit SSL encryption for all data transmission
  • Encrypted storage for client files and communications
  • Access controls - only team members working on your case see your data
  • Regular security audits and penetration testing

No system is 100% hack-proof, but we maintain enterprise-grade protection standards.

Your Rights

Under GDPR and similar regulations, you can:

  • Request copies of your personal data
  • Correct inaccurate information
  • Delete your data (except where legally required for record-keeping)
  • Object to data processing or restrict usage
  • Port your data to another service provider

To exercise these rights, email us at [email protected].

Data Retention

We keep your data as long as necessary:

  • Active clients: Duration of service plus 2 years
  • Inactive inquiries: 1 year, then deleted
  • Compliance records: 7 years (regulatory requirement in most jurisdictions)

Cookies

We use essential cookies for site functionality and analytics cookies to understand visitor behavior. No advertising trackers. You can disable non-essential cookies in your browser settings.

Changes to This Policy

We'll update this policy as regulations evolve or our practices change. Check the "Last updated" date at the top. Major changes will be communicated via email to active clients.

Questions?

Email [email protected] or call +44 20 xxxx xxxx. We actually respond to privacy inquiries within 48 hours.